CUSTOMER SUPPORT AND COMPLAINTS MANAGEMENT SERVICES

Customer support and complaint management is one of the biggest issues facing small dry cleaning shops. Small outlets do not posses necessary skills and resources to mange and deal with occasional customer dissatisfaction with their service. Often they end up losing customers and their custom due to mismanagement of a customer's genuine concern.

We at Excels have a whole department dedicated to managing exactly these issues and have been offering these services to dry cleaning shops. We deal with all sorts of issues on behalf of the dry cleaner . The complaint management team offers the following services; Garment laboratory testing service Dealing with trading standards officers Dealing with small claims courts Compensation on behalf of the dry cleaner If you would like to know more about these service then please contact our office.