Wrong care label on the garment.
In this case despite the dry cleaner
following correct cleaning instructions,
garment is still damaged as it
has wrong care label.
Faulty chemicals used. There are
instances where wrong spotting
and cleaning chemicals have been
used, resulting in obvious damage
to the garment
Wrong cleaning process followed.
That the dry cleaner cleaned the
garment in the wrong way despite
the garment having correct instruction
label. For example garment has
colour run, excessive stretching
or shrinking after cleaning.
Pre-damaged or pre washed garments.
Garments that have previously
been washed/cleaned in wrong medium
(such as water) where as the garment
should only be cleaned in solvents
(Perchloroethylene or Perk, hydrocarbon
solvents) can also be damaged
easily. It is difficult for the
dry cleaner to always determine
the history of a garment and what
has happened to it before it is
brought in for cleaning (unless
of course if the customer explains
it all at the time of handing
in the garment) and thus unwittingly
causes even more damage.