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Payment with order unless credit terms have been agreed, normal credit terms are 30 days from date of invoice.
All goods remain our property until such a time as they have been paid in full, as per all invoices issued by us for those goods. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser is made aware that title remains with us until we have been paid in full.
Good stock that is not required may not be returned after 14 days from date of purchase from Excels Pakistan (Pvt.) Limited.
Special order, sold to order and end of line items may not be cancelled once placed and may only be returned if faulty.
Items returned as faulty will be replaced, provided they are in warranty, unless prior agreement is made with Excels Pakistan (Pvt.) Limited. No items may be returned without an authorisation number.
Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging as that may be required in event of a claim. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect, you may be charged for the re-routing costs.